Return Policy

Return & Refund Policy

At The Furniture Theory, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a fair and transparent return process in accordance with the terms below.

This Return & Refund Policy applies to purchases made through https://thefurnituretheory.com and is operated by R&K FURNITURE LTD (Company Number: 16566267).

1. Return Window

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, customers must contact us within this period and follow the return instructions provided by our support team.

2. Return Eligibility

To qualify for a return:

• Items must be unused, unassembled, and in the same condition received
• Items should be returned in their original packaging where reasonably possible
• Proof of purchase or order confirmation may be required

We accept returns for both:

• Defective or damaged products
• Non-defective products, subject to the conditions outlined below

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, faulty, or not as described, please notify us within 48 hours of delivery.

Where applicable, we may request photographs of the issue to help us assess the claim and arrange an appropriate resolution.

Depending on the circumstances, we may offer:

• Replacement parts
• Product replacement
• Repair
• Partial refund
• Full refund

Where an item is confirmed to be faulty or damaged upon arrival, The Furniture Theory will cover any applicable return or replacement costs.

4. Non-Defective Returns

If you wish to return an item for reasons unrelated to damage or faults (for example, a change of mind), the following conditions apply:

• Customers may be responsible for return delivery costs
• Items must remain unused, unassembled, and in resalable condition
• Returns must be approved before being sent back

As furniture items can vary significantly in size and logistics requirements, return arrangements may differ depending on the item and location.

5. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item for the same product or discuss an alternative option, please contact our customer support team and we will assist you.

6. Return Method

Returns may be arranged through:

• Return delivery collection
• Courier return service
• Return to our warehouse and returns facility, where applicable

Return instructions will be provided once your request has been reviewed and approved.

Warehouse & Returns Address:
Flat 4 Pickering House
Kingsman Street
London, England, SE18 5RU
United Kingdom

7. Refunds

Once a returned item has been received and inspected, we will notify you regarding the outcome of your return request.

If approved, refunds are generally processed within 5 business days and issued to the original payment method used during purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

8. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

9. Contact Us

If you have questions regarding a return, refund, or exchange, please contact us:

The Furniture Theory
Operated by R&K FURNITURE LTD
Company Number: 16566267

United Kingdom

Phone: +44 7412 696210

Email: contact@thefurnituretheory.com